What is an Employee Assistance Programme?
An Employee Assistance Programme (EAP) is a professional independent service that offers support, guidance and counselling for a wide range of issues and concerns you might have. The service is confidential, available 24/7/365 and free to you as an employee. This free and confidential service can also be utilised by your immediate family members*.
CNC’s Employee Assistance Programme (EAP) has officially transitioned from Health Assured to PAM Wellness. To learn how this change may affect you, please visit the Intranet (Occupational Health area).
*Immediate family members are defined as your spouse and children aged 16-24 in full time education and residing at the same household addresss.
PAM Wellness contact information:
Free Phone: Available on the CNC Intranet
Live chat: Access via the app or portal at pam-assist.co.uk
How PAM Wellness can support you
You can contact the EAP for any personal, work or health concerns you have. The EAP provides information, signposting, guidance and counselling on:
Personal matters such as relationship problems, help with family issues, loneliness, bereavement and loss
Legal matters such as consumer rights, property, landlord/tenant, family and motoring law
Money matters, including managing creditors, budgeting and debt management plans
Health and wellbeing information on lifestyle issues such as diet, exercise, sleep, health and medical concerns
Available services
EAP service – free for all:
In the moment confidential support or guidance regarding any personal or work-related issues
Short-term counselling delivered by telephone, video (via a secure video link) or face-to-face.
Computerised CBT and other mental health programmes
Referral to specialised support for example; debt, legal, bereavement, relationship support and trauma
PAM Assist Wellbeing App – online and app health and wellbeing platform
PAM ASSIST Wellbeing App
PAM Wellness offers health and wellbeing support through online resources available on the app, which includes:
Live Chat (Connect with Expert Support): Talk to counsellors to get mental health support, when you need it most
Move Medicine: Access the in app virtual gym to release happy hormones and vitality
Stepping Stones: Goal setting and habit tracking to achieve progress
How to sign up to the PAM ASSIST wellbeing app
Go to pam-assist.co.uk
Insert your organisational code: This is available on the CNC Intranet
Create your login account details using your email address and a secure password
Validate your account via the notification email
Login using the email address and password created when registering